mK
mbongeni K

1 reviews | Active since Apr 2013

15 Dec 2021, 14:18

Sanlam December debit order date

I don't understand why I have to go through this with Sanlam every year when it comes to December. Sanlam sends me an sms to say I should confirm or decline that they can debit my account on the 15th and I reply on the number they say I should sms to and decline that as the 15th is not my pay day, this morning when I wake up, they tried to debit my account. last year the same thing happened and I called to let them know that under no circumstances should my account be debited before the debit order date I gave them. I honestly don't understand why I had to send an sms to decline the debit date of the 15th if they still sent though the debit order.

0
Replies (3)
Sanlam
Sanlam's reply15 Dec 2021, 14:48
Official
Good day

We acknowledge your complaint

The matter was referred to Sanlam Sky for urgent handling.

Their office will make contact with you shortly.

Kind regards

Client Relations
mK
mbongeni K's update17 Dec 2021, 12:35
Reviewer Update
Hi

I haven't received a call from anyone...
Sanlam
Sanlam's reply20 Dec 2021, 12:30
Official
Dear Mbongeni

We were informed that one of our consultants called you to discuss the matter further. Please provide the outstanding requirement in order to action further. 

Kind regards
Sanlam Client Relations