Sanlam - Debt Order Without My Consent
I have recently noticed that a division of Sanlam is deducting a debit order from my account that I did not give authorisation for. I have called their call center to report it and after speaking to 8 different people I finally got through to the division that is deducting without my permission. I spoke to Dimakatso who took down my debit order refernce multidforsngap300237.... She said that she would look into this imediatley and get back to me that very day (this was a week ago). She gave me a refernce after i demanded one (***:33).
I want my money returned that was deducted without my consent and this debit order stopped imediatley.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
17 Apr 2019, 08:16Dear Ruben
Thank you for bringing this matter to our attention. We will arrange for further investigation.
Regards,
Client Relations
Thank you for bringing this matter to our attention. We will arrange for further investigation.
Regards,
Client Relations
Sanlam's reply17 Apr 2019, 08:16
Official
Dear Ruben
Thank you for bringing this matter to our attention. We will arrange for further investigation.
Regards,
Client Relations
Thank you for bringing this matter to our attention. We will arrange for further investigation.
Regards,
Client Relations
Sanlam's replyOfficial
18 Apr 2019, 12:00Dear Ruben
We have been informed that our Gap cover department could not get hold of you telephonically. They confirmed that an email was sent to the email address you've provided. Please check your emails.
Regards,
Client Relations
We have been informed that our Gap cover department could not get hold of you telephonically. They confirmed that an email was sent to the email address you've provided. Please check your emails.
Regards,
Client Relations
Sanlam's reply18 Apr 2019, 12:00
Official
Dear Ruben
We have been informed that our Gap cover department could not get hold of you telephonically. They confirmed that an email was sent to the email address you've provided. Please check your emails.
Regards,
Client Relations
We have been informed that our Gap cover department could not get hold of you telephonically. They confirmed that an email was sent to the email address you've provided. Please check your emails.
Regards,
Client Relations
Sanlam's replyOfficial
18 Apr 2019, 12:01Dear Ruben
Our Gap cover department confirmed they got hold of you telephonically and they are attending to your complaint.
Kind Regards,
Client relations
Our Gap cover department confirmed they got hold of you telephonically and they are attending to your complaint.
Kind Regards,
Client relations
Sanlam's reply18 Apr 2019, 12:01
Official
Dear Ruben
Our Gap cover department confirmed they got hold of you telephonically and they are attending to your complaint.
Kind Regards,
Client relations
Our Gap cover department confirmed they got hold of you telephonically and they are attending to your complaint.
Kind Regards,
Client relations
's updateReviewer Update
18 Apr 2019, 12:04Please makesure that I get refunded for al monies deducted off my ccount as this was not authorised by me.
's update18 Apr 2019, 12:04
Reviewer Update
Please makesure that I get refunded for al monies deducted off my ccount as this was not authorised by me.
Sanlam's replyOfficial
18 Apr 2019, 12:28We take note of your comment and will inform them .
Regards,
Client Relations
Regards,
Client Relations
Sanlam's reply18 Apr 2019, 12:28
Official
We take note of your comment and will inform them .
Regards,
Client Relations
Regards,
Client Relations