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louisa S
1 reviews | Active since Feb 2013
21 Jul 2020, 11:14
SANLAM debiting non client bank accounts for extra funds????
we have never had any dealings what so ever with Sanlam - nothing ever yet we got debited for an amount of R178 we had to phone ABSA to get all the details since the debit order was just numbers now when we try get hold of Sanlam we get trf pillar to post and get told to email various dept - why thats your job - how did you get our banking details if we have never had any dealings with you EVER??? Talk about *****ing - someone best contact us and explain
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Replies (4)
Sanlam's replyOfficial
21 Jul 2020, 12:01Dear Louisa
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's reply21 Jul 2020, 12:01
Official
Dear Louisa
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter has been escalated to the relevant department for further assistance.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
21 Jul 2020, 15:14Dear Louisa
We have been informed that one of our consultants has provided you with the direct contact details of the company that is deducting from your account.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has provided you with the direct contact details of the company that is deducting from your account.
Kind regards,
Sanlam Client Relations
Sanlam's reply21 Jul 2020, 15:14
Official
Dear Louisa
We have been informed that one of our consultants has provided you with the direct contact details of the company that is deducting from your account.
Kind regards,
Sanlam Client Relations
We have been informed that one of our consultants has provided you with the direct contact details of the company that is deducting from your account.
Kind regards,
Sanlam Client Relations
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louisa S's updateReviewer Update
21 Jul 2020, 15:34sorry but do you see the run around - I got an email asking me to contact the company doing the debits from the accounts - its a waste of our time ?
lS
louisa S's update21 Jul 2020, 15:34
Reviewer Update
sorry but do you see the run around - I got an email asking me to contact the company doing the debits from the accounts - its a waste of our time ?
Sanlam's replyOfficial
21 Jul 2020, 16:04Dear Louisa
We understand your frustration. However, Sanlam manages debit orders for various companies. We have cc'd the company in our response to you as well.
Regards,
Sanlam Client Relations
We understand your frustration. However, Sanlam manages debit orders for various companies. We have cc'd the company in our response to you as well.
Regards,
Sanlam Client Relations
Sanlam's reply21 Jul 2020, 16:04
Official
Dear Louisa
We understand your frustration. However, Sanlam manages debit orders for various companies. We have cc'd the company in our response to you as well.
Regards,
Sanlam Client Relations
We understand your frustration. However, Sanlam manages debit orders for various companies. We have cc'd the company in our response to you as well.
Regards,
Sanlam Client Relations