Sanlam Death Claims Service is Appalling

<p>I have been awarded 100% benefit for my late husband's RA Claim by the trustees of PPS.The communication was sent to Sanlam on the 3rd of July 2017.Everytime I call Sanlam to make a follow up I am told nothing has been done on the claim.I have called Sanlam every week from the 7th of July and have been told that nothing has been done with my claim,including the fact that it takes 15 to 20days for a claim to get paid out.On top of that I have been unhappy with the attitude of the consultants who do not seem to care of have sympathy with the fact that nothing has been done with the claim since the 3rd of June.Not even an apology.I have been told not to call them again they will call me when they have done the payment.They have not even requested a tax directive from SARS.If we are on working day number 17 now when will this death claim be processed???I am really appalled at the service from Sanlam and I had the same experience when my mother passed away.</p>