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Phumzile M
1 reviews | Active since Oct 2019
29 Oct 2019, 20:11
Sanlam death claims ****py services
My father passed away last year April and we have been dealing with death claims department since then.
The processes has taken over a year for the funds to be paid out and on the 16th of September 2019 we received an email with the 30day letter saying the funds will be released within 30days.
It's the 29th of October and we still have not received the money, we have been calling the company and we are put on hold, wasting our airtime, which we cannot afford cause they haven't paid out.
Our emails are not being responded to which is very unprofessional. Clearly Sanlam doesn't care about their clients.
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Replies (2)
Sanlam's replyOfficial
29 Oct 2019, 20:32Dear Phumzile
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
Sanlam's reply29 Oct 2019, 20:32
Official
Dear Phumzile
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it urgently.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
30 Oct 2019, 10:38Good day, Phumzile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards,
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards,
Client Relations
Sanlam's reply30 Oct 2019, 10:38
Official
Good day, Phumzile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards,
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards,
Client Relations