1 reviews | Active since Jul 2017

29 Nov 2021, 07:48

Sanlam Death claims no dignity

They don’t respect us the depends of a breadwinner who passed on. The claims assessor Thelma had no idea what she had to do and the board of trustees failed to consider all parties, because of her lazy investigation . Now our complaint is still open 3 months later and they have no urgency to give other parties a deadline to submit valid proof of dependency .

0
Replies (3)
Sanlam
Sanlam's reply29 Nov 2021, 07:57
Official
Dear Juanita

We are sorry to hear that you feel this way about us. We have escalated your complaint to our death claims team for further investigation.

Regards 
Sanlam Client Relations 
's update29 Nov 2021, 08:00
Reviewer Update
They already handling the complaint. There manager is the one who can’t give us a timeline ! How do you not give people a deadline to submit valid proof so the other dependents don’t suffer . We I’ll take legal action if we don’t get this case close on 5 days
Sanlam
Sanlam's reply29 Nov 2021, 08:29
Official
Dear Juanita 

Your comments are noted and it was referred. They will be in touch with you. 

Regards 
Sanlam Client Relations