Sanlam Death Claims

Sanlam death claims are absolutely poor in giving feedback as well as paying out. On the website it states Sanlam pays out within 3 to 4 weeks. Its not correct. i submitted a death claims for myh mother , which I am the beneficiary on the 9th of January 2026. All documentation was 100% correct. After 20emails, daily calls to Sanlam death claims. Sanlam phoned me on the 30th of January confirming my Bank details. They lady advised me the money will reflect on the 4th of February. On the 4th I received a message stating the money will be paid into my bank account on the 7th of February, the7of February came and nothing on the 9th I phoned Sanlam they advised me they did not approve the payment due to my cellphone number that was not confirmed.. never the less, they phoned me on my cellphone number more than 5times. Now still today they apparently still waiting for approval nothing has been paid , after I phoned them every day until now. Will never get life insurance from Sanlam again, I dont want my loved ones to struggle like I did.