BS
Barend S
1 reviews | Active since Dec 2018
15 Jul 2019, 06:35
SANLAM Death claims Dept.
The poorest customer care ever. My mother passed on and she had a retirement policy with Sanlam. Since the start of this process i was not kept updated or given any feedback from there side. Me, the client must phone in every week just to find out what going on. There online claim tracking is backdated with 3 weeks and sending a email........ Called in last week again just to find out a "note" was made. Why cant the claim assessor pick up a phone and call me just for one little question? My opinion.... do not take up a policy, because the journey afterwards is not a pleasant one.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
15 Jul 2019, 07:27Dear Barend
We are sorry to hear of your experience. We will refer your complaint to the Death claims department for urgent investigation.
Kind regards
Sanlam Client Relations
We are sorry to hear of your experience. We will refer your complaint to the Death claims department for urgent investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply15 Jul 2019, 07:27
Official
Dear Barend
We are sorry to hear of your experience. We will refer your complaint to the Death claims department for urgent investigation.
Kind regards
Sanlam Client Relations
We are sorry to hear of your experience. We will refer your complaint to the Death claims department for urgent investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
18 Jul 2019, 16:23Good day Barend
We were informed that a consultant has made contact with you by e-mail to resolve the matter.
Regards
Client Relations
We were informed that a consultant has made contact with you by e-mail to resolve the matter.
Regards
Client Relations
Sanlam's reply18 Jul 2019, 16:23
Official
Good day Barend
We were informed that a consultant has made contact with you by e-mail to resolve the matter.
Regards
Client Relations
We were informed that a consultant has made contact with you by e-mail to resolve the matter.
Regards
Client Relations
BS
Barend S's updateReviewer Update
19 Jul 2019, 07:08Good Day.
Thank you for the feedback. The communication was done via sms and phone call. Awaiting feedback as i understand it from SARS?
Kind regards.
Bd Swart
Thank you for the feedback. The communication was done via sms and phone call. Awaiting feedback as i understand it from SARS?
Kind regards.
Bd Swart
BS
Barend S's update19 Jul 2019, 07:08
Reviewer Update
Good Day.
Thank you for the feedback. The communication was done via sms and phone call. Awaiting feedback as i understand it from SARS?
Kind regards.
Bd Swart
Thank you for the feedback. The communication was done via sms and phone call. Awaiting feedback as i understand it from SARS?
Kind regards.
Bd Swart
Sanlam's replyOfficial
19 Jul 2019, 09:05Good day
We will forward it to the relevant department. We will request them to provide you with their direct contact detail so that you are able to direct any enquiries to them.
Regards
Client Relations
We will forward it to the relevant department. We will request them to provide you with their direct contact detail so that you are able to direct any enquiries to them.
Regards
Client Relations
Sanlam's reply19 Jul 2019, 09:05
Official
Good day
We will forward it to the relevant department. We will request them to provide you with their direct contact detail so that you are able to direct any enquiries to them.
Regards
Client Relations
We will forward it to the relevant department. We will request them to provide you with their direct contact detail so that you are able to direct any enquiries to them.
Regards
Client Relations