Sanlam Death Claims Department -IT Problem for 2 Months now ????

Good day.

I would please like to make a complain against the Sanlam death claims department. On the 6th of August 2024 we submitted a death claim for my Estate Late Father Mr DV Radebe whom passed away on 09/08/2020. All of the documents was given and sent through by my Fathers advisor. When the office assistance phone to make a follow up on the payment of the policy they keep on saying its an IT problem and they are busy sorting it out? How long do you need to sort out this problem its been almost 2 months now and also the office assistant asks for them to contact my Mother so they can explain why it's taking so long and asof today nothing happened. The policy number is question is ***X0. We urgently need to access these funds to pay the lawyers who assisted with his Estate! Phone me urgently to get this sorted out.