MM
Mmathapelo M
1 reviews | Active since Jul 2016
07 Jul 2020, 18:59
Sanlam death claims
I took a funeral cover for my husband with Sanlam Sky. I submitted a claim on the 2nd of July. My husband was buried on the 4th thank God I had another policy from a different company which paid on Friday the 3rd the claims were submitted on the same day. Till now Sanlam has not processed the claim. Worst mistake of my life
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Replies (2)
Sanlam's replyOfficial
07 Jul 2020, 19:03Dear Mmathapelo
We are sorry to hear about your loss and your experience with your claim.
We will refer your complaint to the relevant department to investigate urgently.
Kind regards
Sanlam Client Relations
We are sorry to hear about your loss and your experience with your claim.
We will refer your complaint to the relevant department to investigate urgently.
Kind regards
Sanlam Client Relations
Sanlam's reply07 Jul 2020, 19:03
Official
Dear Mmathapelo
We are sorry to hear about your loss and your experience with your claim.
We will refer your complaint to the relevant department to investigate urgently.
Kind regards
Sanlam Client Relations
We are sorry to hear about your loss and your experience with your claim.
We will refer your complaint to the relevant department to investigate urgently.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
08 Jul 2020, 11:41Good day, Mmathapelo We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
Sanlam's reply08 Jul 2020, 11:41
Official
Good day, Mmathapelo We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations