Sanlam death claims

This is the second review. Problem still not solved. I was informed SARS declined the tax directive with error tax number already excist. I was informed that I have to go and solve it at SARS. I took time off from work just to hear from 3 SARS employees that SANLAM has never sent thru any reqeust. Sanlam sent me the email taht was received and went back to SARS. According to SARS sanlam must resolve it as it clearly stats please correct. The Tax number and ID of my late mother is correct. I am now deeply disappointed in sanlam and there lack of service and professionalism. I would like to get this sorted and finished ASAP.