AW
Adrian W
1 reviews | Active since Oct 2012
25 Jan 2019, 07:19
Sanlam death claim
My Mom passed away recently and had cover with Sanlam. I faxed all documents for her policy to be paid out as well as e-mailing them. I requested feedback whether they have received documents but received none. The status on their online death claim app has not changed. It seems that they only interested in deducting money and when it comes to delivering, they drag their feet. I am going to reassess my own policy with them.
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
25 Jan 2019, 07:28Dear Adrian
We are sorry to hear of your experience. We will urgently investigate the matter and will contact you soon.
Kind regards
Client Relations
We are sorry to hear of your experience. We will urgently investigate the matter and will contact you soon.
Kind regards
Client Relations
Sanlam's reply25 Jan 2019, 07:28
Official
Dear Adrian
We are sorry to hear of your experience. We will urgently investigate the matter and will contact you soon.
Kind regards
Client Relations
We are sorry to hear of your experience. We will urgently investigate the matter and will contact you soon.
Kind regards
Client Relations
Sanlam's replyOfficial
25 Jan 2019, 10:50Dear Adrian
We have been informed that Ms Blomerus made contact with you and confirmed that the payment will be finalized today. Thank you for bringing this matter to our attention.
Regards,
Client Relations
We have been informed that Ms Blomerus made contact with you and confirmed that the payment will be finalized today. Thank you for bringing this matter to our attention.
Regards,
Client Relations
Sanlam's reply25 Jan 2019, 10:50
Official
Dear Adrian
We have been informed that Ms Blomerus made contact with you and confirmed that the payment will be finalized today. Thank you for bringing this matter to our attention.
Regards,
Client Relations
We have been informed that Ms Blomerus made contact with you and confirmed that the payment will be finalized today. Thank you for bringing this matter to our attention.
Regards,
Client Relations
AW
Adrian W's updateReviewer Update
25 Jan 2019, 14:08Thank you. I received message that payment will be made next week?
AW
Adrian W's update25 Jan 2019, 14:08
Reviewer Update
Thank you. I received message that payment will be made next week?
Sanlam's replyOfficial
25 Jan 2019, 14:41Dear Adrian
We will request Ms Blomerus to contact you.
regards,
Client Relations
We will request Ms Blomerus to contact you.
regards,
Client Relations
Sanlam's reply25 Jan 2019, 14:41
Official
Dear Adrian
We will request Ms Blomerus to contact you.
regards,
Client Relations
We will request Ms Blomerus to contact you.
regards,
Client Relations
AW
Adrian W's updateReviewer Update
29 Jan 2019, 11:07Thank you Sanlam. Payment sorted and you have redeemed yourselves. Well done!!
AW
Adrian W's update29 Jan 2019, 11:07
Reviewer Update
Thank you Sanlam. Payment sorted and you have redeemed yourselves. Well done!!
Sanlam's replyOfficial
29 Jan 2019, 11:26Thank you for the feedback.
Regards,
Client Relations
Regards,
Client Relations
Sanlam's reply29 Jan 2019, 11:26
Official
Thank you for the feedback.
Regards,
Client Relations
Regards,
Client Relations