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Sinenhlanhla Z

1 reviews | Active since Mar 2021

04 Mar 2021, 16:28

Sanlam

Sanlam service provider has been a nightmare service provider that has ruined my daughter's career. They've been giving us poor service, when we do claims they don't respond as promised which last year ended up to my daughter not persuing her career and depressed.

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Replies (6)
Sanlam
Sanlam's reply04 Mar 2021, 16:36
Official
Dear Sinenhlanhla

We acknowledge receipt of your complaint. Please confirm the details of the policyholder and the policy number in question, please.

Please provide the information in the private field. 

Kind regards,
Sanlam Client Relations
SZ
Sinenhlanhla Z's update04 Mar 2021, 17:04
Reviewer Update
Siphesihle Zwane's Trust fund VP***7 *** incident no: *** which was a driver's licence quotation, requested 16 November 2020 but responded on the 5th January 2019 telling us we must send another quotation which again was sent on the 18th January 2021 which we only got feedback on the 24th of February 2021 which is a month later, mind you Sanlam feedback messages put it clear that waiting period is 7-10 working days.

This was not the first terrible incident. started from sometime during the year about the same quotation
Sanlam
Sanlam's reply04 Mar 2021, 17:36
Official
Good day, Sinenhlanhla

Please resend the information in the private field. The information is blocked once it is posted publicly. 

Regards,
Sanlam Client Relations
Sanlam
Sanlam's reply05 Mar 2021, 15:39
Official
Hi Sinenhlanhla

Thank you, we are able to view the information. Your matter was escalated for further investigation. One of our consultants will be in touch with you. 

Regards,
Sanlam Client Relations

Sanlam
Sanlam's reply08 Mar 2021, 09:58
Official
Dear Sinenhlanhla

We sincerely apologise for the service experience received. 
Due to the protection of your personal information, our consultant has tried to call you but was unable to reach you. Please refer to the e-mail regarding the progress of your payment. 
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations

Sanlam
Sanlam's reply08 Mar 2021, 16:18
Official
Dear Sinenhlanhla

We acknowledge your response.

Sanlam's Trust has been ask to make urgent contact with you in an effort to resolve the matter.

You can expect feedback from their office soon.

Kind regards

Client Relations