sanlam

My ex-husband passed away on 9 November 2020. He signed a life cover policy with Sanlam (........X5) as well as a funeral cover. Our two daughters were supposed to benefit from these policies. As you can see from the date of his demise, we are now into month 5 since his death, in a few days it would be 6 months since his passing.

All paperwork was submitted more than 3 months ago. Every time we contact the deathclaims department, there is a delay of some sort. The latest is medical records from Discover, that were sent to this department more than 10 days ago. Still, we have not received any notice from the deathclaims department regarding this policy, neither about the funeral cover of R50,000.

To contact this department is a nightmare, you hold onto the phone for more than 20 minutes, eventually a secretary answers who cannot assist you. She cannot put you through to the person who works with the policy. She promises to give your message to the person working with your claim ... who never returns your call. You send emails, that are not acknowledged, expect for a generic message with a vague promise. I do not know how a company such as this can still exist. Pathetic service, no customer service. The deathclaims department is dead ...