NM
Nthati M
1 reviews | Active since Jul 2014
20 Nov 2024, 09:38
Sanlam
Why is it that one has to complain on this platform to get a simple response from Sanlam. The reviews show that there a customer care problem. Service request no***, received after 15 days. Since then, no communication whatsoever and its 17 days later. Can Sanlam just be honest and tell us what's happening. This is unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
20 Nov 2024, 10:05Good day Nthati
We apologise for your service experience and have escalated the matter to Client Care Centre for urgent assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Client Care Centre for urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply20 Nov 2024, 10:05
Official
Good day Nthati
We apologise for your service experience and have escalated the matter to Client Care Centre for urgent assistance.
Regards
Sanlam Client Care
We apologise for your service experience and have escalated the matter to Client Care Centre for urgent assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
20 Nov 2024, 14:23Good afternoon Nthati
We have received feedback that the Client Care Centre has sent you an email.
Regards
Sanlam Client Care
We have received feedback that the Client Care Centre has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply20 Nov 2024, 14:23
Official
Good afternoon Nthati
We have received feedback that the Client Care Centre has sent you an email.
Regards
Sanlam Client Care
We have received feedback that the Client Care Centre has sent you an email.
Regards
Sanlam Client Care
NM
Nthati M's updateReviewer Update
22 Nov 2024, 09:22Update: Thank you to Elphia for responding to my complaint in a respectful and professional manner and resolving my request.
NM
Nthati M's update22 Nov 2024, 09:22
Reviewer Update
Update: Thank you to Elphia for responding to my complaint in a respectful and professional manner and resolving my request.
Sanlam's replyOfficial
22 Nov 2024, 09:30Good day Nthati
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care
Sanlam's reply22 Nov 2024, 09:30
Official
Good day Nthati
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care
Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to the relevant consultant.
Regards
Sanlam Client Care