SANLAM CUSTOMERS LOST DUE TO DIRECT AXIS INCOMPETENCE AND CUSTOMER CREDIT RIGHT VIOLATIONS

My email was hacked back in February and closed and from February I been sending emails to Direct Axis that supposedly the processing partner for Sanlam personal loans for proper normal invoices/statement copies i used to get not the running total account summary type. In April I paid more than 3/4 of my loan ahead whilst I was going overseas and an advance payment was sitting on my account - Debit orders was stopped while I was away due to the advance - I still have a R42 000 advance payment on my account confirmed on my first proper statement received at my new email which eventually was changed in august first time since january! this advance payment clearly shows on my statement as a credit, with an outstanding balance of around R19000, I decided when I returned early to apply for another sanlam loan of R120 000 for renovations, settling the R19000 balance, as the advance was already sitting there on my account as credit as shown on my statement. To my absolute astonishment Direct Axis processed the application for the Sanlam personal loan, it passed credit because the account is in credit but it gets declined in the end to end department because debit orders were stopped while i was overseas!!!!!! When my account was over R50 000 in credit paid in advance!!!!. So I am dumbfounded can a company actually see your account is paid in advance and a credit is sitting there and according to the statement there is NO ARREARS due to the advance yet ALSO WANT YOU TO PAY THE DEBIT ORDERS WHILST YOU PAID IN ADVANCE ALLREADY!?! This is absolute incompetence and staff that are not trained how accounts work sit in the IT department and know and will not appreciate their customers paying in advance but due to "IT intercepted SYSTEM ERRORS" which is in my opinion verifiable and changeable by a person with some savvy, yet choose to ignore the situation and ignore all emails and proof of the balances on the latest statement I email asking why a loan can be turned down for an account in credit.... Direct Axis ignored all these requests for answers to date. The last review written on hellopeter they **** and said the problem was resolved and summarily closed the complaint, which was a complete lie. The mere fact that SANLAM in this instance do not stand up for my customer rights when I have dealt with them 3 times before on loans I paid up before the due date, is alarming and will result not only in me taking this matter to the necessary authorities with my proof of credit but also to the newspapers, but never dealing with SANLAM again. Direct Axis refuse to answer emails with legit proof and dont care about SANLAM's customers which now will be lost if this is not sorted out and an answer is not given. I DO NOT WANT DIRECT AXIS LIKE BEFORE TO LIE AGAIN AND SAY THE QUERY IS RESOLVED AND THEN CLOSE THIS COMPLAINT ON HELLOPETER - UNTIL I CONFIRMED ON HELLOPETER PLATFORM THAT IT IS REALLY RESOLVED. THE MOMENT THEY CLOSE THE COMPLAINT I AM UNABLE TO SAY IT IS A LIE. NEXT TIME I WILL PASTE AND DO ANOTHER REVIEW ON THEIR LIES ABOUT COMPLAINTS BEING RESOLVED. Direct Axis and Sanlam violate my right to credit due to their own system problems they are not willing to overide due to *********** staff !