Sanlam Customer Service: WHAT customer service?

7 weeks later: I have tried every avenue to get my bank details changed for a debit order and it is still not done. I seem to be stuck in a loop of generic emails where nothing actually gets done but the emails keeps on making you believe it is getting done.

Oh yes - I have twice sent them the required documentation. Do not know what happened to the first email.

I have no missed the premium for August and thus far, no notification, nothing to even say, you have missed a payment. NO COMMUNICATION

This is a life policy with a funeral benefit - I HATE to think what would have happened if we need to claim this in the past 7 weeks.