Sanlam customer service SUCKS!!!

on the 27th July I asked sanlam to disinvest my money and from that day hell broke loose I was made to move in circles about "required documents" even after submitting the "documents" I was told to go tell the commissioner of oath to use a stamp which is "visible" and had to go back and get a new stamp and sent the "documents" back. As if all of that headache was not enough after waiting for an entire week and half I was told my request has been closed, the reason I was given is that I did not provide the documents. one word for Sanlam customer service is SUCKS.