PR
Presh R
1 reviews | Active since Apr 2022
08 May 2026, 11:26
Sanlam customer service is the absolute worst!
I have been on a call with them for 30 mins before someone actually picked up. I was then transferred to a different department and then my ended as the "Service Number" was not available. I have also attempted to chat to their Whatsapp service but to no avail. Honestly, stay away from Sanlam, absolutely pathetic!!
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
08 May 2026, 11:36Good day Presh We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply08 May 2026, 11:36
Official
Good day Presh We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care
Sanlam Client Care
PR
Presh R's updateReviewer Update
08 May 2026, 12:12Thanks Sandra for contacting and assisting with the matter so quickly! Great stuff.
It’s unfortunate that only when a complaint is raised on public platforms that customers get traction on the issues.
But nevertheless, appreciate the quick turnaround on the escalation.
It’s unfortunate that only when a complaint is raised on public platforms that customers get traction on the issues.
But nevertheless, appreciate the quick turnaround on the escalation.
PR
Presh R's update08 May 2026, 12:12
Reviewer Update
Thanks Sandra for contacting and assisting with the matter so quickly! Great stuff.
It’s unfortunate that only when a complaint is raised on public platforms that customers get traction on the issues.
But nevertheless, appreciate the quick turnaround on the escalation.
It’s unfortunate that only when a complaint is raised on public platforms that customers get traction on the issues.
But nevertheless, appreciate the quick turnaround on the escalation.
Sanlam's replyOfficial
08 May 2026, 12:22This is to confirm that you have been contacted. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply08 May 2026, 12:22
Official
This is to confirm that you have been contacted. Regards
Sanlam Client Care
Sanlam Client Care