Sanlam Customer Service Has Gone Backwards

I am beyond frustrated with the shocking level of service I have received from Sanlam.

I recently changed my email address and was then unable to log into my profile to receive the verification code. What should have been a simple issue turned into days of stress and wasted time. I was sent from one person to another with no real assistance.

Your WhatsApp support is another major disappointment. Responses take forever, and when someone finally replies, there is still no proper help, just more referrals and no resolution.

To make matters worse, I am still waiting for my 2-pot savings payout, which was promised for 30 April 2026. Instead of payment, I received an email saying it is still being looked into. How can customers trust promises that are not honoured?

The biggest problem is not only delays, but the complete lack of efficient customer service, accountability, and communication. As a long-standing company, Sanlam should be improving service standards, not going backwards.

At this point, the sooner I can move my business away from Sanlam, the better.

Very disappointed customer.