Sanlam customer service

I've processed a claim with Sanlam and after about 2 weeks started to follow up via their WhatsApp chat on the status of it.

The absolute most ********** service from such a huge company - all I've been getting were generic responses and when I ask the agents in chat if they could check with the "specialist" team these agents just copy and paste a script to me before I can even respond they end the chat. On another occasion the agent saw what my query was about and just ended the chat without saying anything.

What makes this worse is that when you try to call this company you wait for someone to answer for no less than 4 hours for those agents to say the same scripted thing it's been with the specialist team checking my claim for the past 2 weeks...

It's impossible for me to get hold or get the smallest assistance from Sanlam on my claim I've logged/sent an email complaint and that's also not been responded to, the only thing I've recieved from them is an automated email reiterating what I typed out in the complaint.

This is thee worst experience I've ever had with any company and its absolutely shocking how little they try to help you!!!!

I'd never ever ever recommend them to any human being on this earth!!!!