Sanlam customer service

I am writing to express my dissatisfaction with the service I have received from Sanlam Investment Services.

I submitted an application to withdraw funds from my tax-free savings account on 6 March 2026. Unfortunately, I did not receive any correspondence thereafter to confirm receipt of my application or to advise whether any additional documentation was required.

On 17 March 2026, I contacted your department to follow up. During this call, I was initially informed that no application had been received. However, upon further investigation, the agent located my email in an alternative folder where it had been overlooked.

Following this, I promptly resubmitted my application as advised. As a result of this oversight, my request has now been delayed unnecessarily, estimated completion date: 1 April, despite being submitted timeously earlier in the month.

This experience has been extremely frustrating and reflects poorly on the level of customer service provided. I would appreciate your urgent attention to this matter and feedback on the status of my application.