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merriam M

1 reviews | Active since Nov 2019

12 Dec 2019, 10:48

SANLAM- Customer service

To: Kgothatso Mmakola (SEB) <***> Cc: Lutfiyya Hassen (SEB) <***> Subject: inc *** Importance: High Good day Kgothatso. Can you please assist in expediting this claim for payment, member has been waiting for three months to receive her benefit, it would be really appreciated if this could be treated with high urgency.

Kgothatso further to the below request can you please attempt to provide feedback today before end of business so that we can be able to provide her with feedback because she has lodged a complaint with our complaints department. Her mobile number is *** should you need to contact her to provide feedback. im still waiting for Kgothatso's feedback or telephone call as this is an urgent matter, these people are treating us like we owe them money. they are so ****** damn unprofessional and they should all be fired. Regards

0
Replies (2)
Sanlam
Sanlam's reply12 Dec 2019, 11:13
Official
Good day, Merriam We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
 RegardsClient Relations
Sanlam
Sanlam's reply12 Dec 2019, 13:24
Official
Good day, Merriam

We have been informed that the relevant department has tried calling you but were unable to reach you. Kindly provide the main member's ID number. 

Thank you and regards,
Client Relations