Sanlam Customer Care worse than the worst government department

Your promise of a 4.5 business days turnaround, for Sanlam Umbrella Provident Fund claims, is nothing more than puffing! Either you are honestly oblivious to the impact of your lassez faire approach on the lives of real people like many who've had no choice but to blast you on this platform (me included), which would be extremely worrying; or just couldn't be bothered about the havoc you're wreaking on our lives. After witnessing your indifference and unresponsiveness in two separate incidents, one of which is yet to be resolved, this year, I have no choice but to swallow the bitter pill that you're just:

1. A very uncaring organisation, for a company that renders the type of services you render, which has no qualms toying with our lives; 2. Unresponsive ****s, who, if cornered, resort to wrongly blaming employers, even if they've done their part, instead of owning up to and rectifying your shortcomings; 3. Worse than the worst of government departments; and have made sure that you make reaching out to you and holding you accountable as difficult as can be. Whatever happened to Treating Customers Fairly!

Worse, is the fact that even personnel who are supposed to be customer care call centre agents seem to be well-trained in being cold, avoiding, and/or evading customers' concerns.