Sanlam Cumulus echo Bogus Ra

I bought the Sanlam cumulus echo bonus RA in 2016. I contribute an amount R3237.60 to this fund until the beginning of 2017. I was retrenched and could not contribute further resulting in the fund being paid up. During 2017 and 2018 I tried to cash in the value of this fund because Sanlam was charging me R50 per month on the value of the fund, I have unssucessfully contacted Sanlam or people working there to have this money cashed out. It is now valued at +-R1400 and now my money has eroded as apposed to increase in value.