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Dumi S

1 reviews | Active since Jun 2010

27 Aug 2020, 17:42

SANLAM *****ED US ON A FUNERAL CLAIM

A month back, I claimed a funeral benefit for my mom. Claim was NOT paid in full. A portion of the money is 'missing' and was not paid at all (only God knows where this money was paid to).

We've been following with the nearby branch to no avail. We are told the issue has been escalated to the seniors. It's more than a month later, issue remains unresolved. I don't need to sweat this much for a funeral claim!

Oh, nearly forgot, not to mention the stinking attitude from some of the SANLAM consultants/customer service agents.

SANLAM is becoming a ***** now!

0
Replies (5)
Sanlam
Sanlam's reply27 Aug 2020, 17:44
Official
Dear Dumi

We are sorry to hear about your experience. 

We will refer your complaint to the relevant department to investigate. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply28 Aug 2020, 13:22
Official
Dear Dumi

We were informed that a consultant has contacted you.  Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
 
Regards
Sanlam Client Relations

DS
Dumi S's update01 Sept 2020, 11:40
Reviewer Update
My query remains unresolved. I was contacted by a Sanlam rep on friday, 28th Aug. She indicated she'll speak with claims dept and get back to me yesterday-31 Aug. Still no feedback.
Sanlam
Sanlam's reply09 Sept 2020, 08:15
Official
Dear Dumi

We have been informed that one of our consultants made contact with you and provided you with the relevant information. 

Regards,
Sanlam Client Relations

Sanlam
Sanlam's reply09 Sept 2020, 08:19
Official
Dear Dumi

We have been informed that one of our consultants made contact with you and provided you with the relevant information. 

Regards,
Sanlam Client Relations