MV
Muhammad V
1 reviews | Active since Oct 2011
21 Jan 2024, 00:41
Sanlam - Critical Illness Claim
Please can I have some feedback on my Critical/severe illness claim? I was under the impression that feedback will be provided within 10 working days, and that time period is up. If you guys can't stick to 10 working days, don't say it. I urgently need this finalised as my cancer is stage 4, and i will be using some of the funds for medicines. Based on the reviews I'm reading here, I'm starting to worry about my claim. Thanks
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
22 Jan 2024, 07:29Good morning Muhammad
We are sorry to learn of your claims experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn of your claims experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's reply22 Jan 2024, 07:29
Official
Good morning Muhammad
We are sorry to learn of your claims experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn of your claims experience and have requested urgent assistance from the responsible department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
22 Jan 2024, 11:41Good day Muhammad
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply22 Jan 2024, 11:41
Official
Good day Muhammad
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
MV
Muhammad V's updateReviewer Update
23 Jan 2024, 15:07Hi, thanks for the quick response.
The latest update I've received (for my dread disease claim) is that my claim is with the claims assessor. This does not indicate to me as to what is the exact status of it or when it will be paid out etc.
Everywhere online and on forms i complete etc. it states that Sanlam aims to provide feedback within 10 working days.
For a relatively straightforward claim like mine in which I ensured I submitted all the relevant information, i should have received feedback as it's now been 13 working days.
I urgently need this money to pay for some chemo medicine, so please can this be escalated.
Thanks!
The latest update I've received (for my dread disease claim) is that my claim is with the claims assessor. This does not indicate to me as to what is the exact status of it or when it will be paid out etc.
Everywhere online and on forms i complete etc. it states that Sanlam aims to provide feedback within 10 working days.
For a relatively straightforward claim like mine in which I ensured I submitted all the relevant information, i should have received feedback as it's now been 13 working days.
I urgently need this money to pay for some chemo medicine, so please can this be escalated.
Thanks!
MV
Muhammad V's update23 Jan 2024, 15:07
Reviewer Update
Hi, thanks for the quick response.
The latest update I've received (for my dread disease claim) is that my claim is with the claims assessor. This does not indicate to me as to what is the exact status of it or when it will be paid out etc.
Everywhere online and on forms i complete etc. it states that Sanlam aims to provide feedback within 10 working days.
For a relatively straightforward claim like mine in which I ensured I submitted all the relevant information, i should have received feedback as it's now been 13 working days.
I urgently need this money to pay for some chemo medicine, so please can this be escalated.
Thanks!
The latest update I've received (for my dread disease claim) is that my claim is with the claims assessor. This does not indicate to me as to what is the exact status of it or when it will be paid out etc.
Everywhere online and on forms i complete etc. it states that Sanlam aims to provide feedback within 10 working days.
For a relatively straightforward claim like mine in which I ensured I submitted all the relevant information, i should have received feedback as it's now been 13 working days.
I urgently need this money to pay for some chemo medicine, so please can this be escalated.
Thanks!
Sanlam's replyOfficial
23 Jan 2024, 15:14Good afternoon Muhammad
Thank you for coming back to us.
We have relayed your message to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have relayed your message to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply23 Jan 2024, 15:14
Official
Good afternoon Muhammad
Thank you for coming back to us.
We have relayed your message to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have relayed your message to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
MV
Muhammad V's updateReviewer Update
23 Jan 2024, 17:53Thanks, just to be clear for anyone reading this, I'm not complaining about Sanlam, just trying to speed up my claim as it's a relatively straightforward one and I urgently need the funds for chemo.
I'll change this review to 5 stars if it's resolved asap.
I'll change this review to 5 stars if it's resolved asap.
MV
Muhammad V's update23 Jan 2024, 17:53
Reviewer Update
Thanks, just to be clear for anyone reading this, I'm not complaining about Sanlam, just trying to speed up my claim as it's a relatively straightforward one and I urgently need the funds for chemo.
I'll change this review to 5 stars if it's resolved asap.
I'll change this review to 5 stars if it's resolved asap.
Sanlam's replyOfficial
24 Jan 2024, 07:23Good morning Muhammad
Thank you for your message.
It is appreciated.
We have received confirmation from Sanlam Corporate that they are busy looking into the matter.
Regards
Sanlam Client Care
Thank you for your message.
It is appreciated.
We have received confirmation from Sanlam Corporate that they are busy looking into the matter.
Regards
Sanlam Client Care
Sanlam's reply24 Jan 2024, 07:23
Official
Good morning Muhammad
Thank you for your message.
It is appreciated.
We have received confirmation from Sanlam Corporate that they are busy looking into the matter.
Regards
Sanlam Client Care
Thank you for your message.
It is appreciated.
We have received confirmation from Sanlam Corporate that they are busy looking into the matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 Jan 2024, 10:50Hello Muhammad
We have received feedback that Sanlam Corporate is actively following up on your claim and that they will be providing you with feedback.
They have also sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate is actively following up on your claim and that they will be providing you with feedback.
They have also sent you an email.
Regards
Sanlam Client Care
Sanlam's reply24 Jan 2024, 10:50
Official
Hello Muhammad
We have received feedback that Sanlam Corporate is actively following up on your claim and that they will be providing you with feedback.
They have also sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate is actively following up on your claim and that they will be providing you with feedback.
They have also sent you an email.
Regards
Sanlam Client Care