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zayd B

1 reviews | Active since Jun 2014

17 Dec 2024, 16:44

Sanlam credit card - cashback rewards not settled

I have a Sanlam money credit card which I use mainly for the cashback rewards. However Sanlam have not settled in over 2 months and each time, we contact the call center, we are told that this should be paid shortly. However this ongoing reply and after numerous calls without resolution.

0
Replies (7)
Sanlam
Sanlam's reply17 Dec 2024, 17:34
Official
Good day Zayd

We are sorry to hear this and have escalated your complaint to the relevant team to assist you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply24 Dec 2024, 15:27
Official
Good day Zayd

We have received feedback that Sanlam Money Saver Credit Card has been in contact with you. 

Regards
Sanlam Client Care
zB
zayd B's update06 Jan 2025, 14:31
Reviewer Update
hi
Sill have not received my refund. I received feedback that payment would be made within 48 hours before 24 Dec 2024 however still no payment. We have contacted the manager within the credit card division Craigs and he neither answers or returns calls.
Sanlam
Sanlam's reply06 Jan 2025, 14:38
Official
 Good afternoon 

Thank you for coming back to us.

We are sorry to learn that you have not yet received the refund and have again requested urgent assistance from the responsible team.

Regards
Sanlam Client Care 
zB
zayd B's update08 Jan 2025, 16:56
Reviewer Update
Sanlam nor its credit keep to promises. Still no payment and no call from the manager as he is always away from desk and or out of office.

Really disappointed with this Brand. Please advise way forward. Can you share an email address to deal/ call me directly with this or alternatively we can escalate this matter to the ombudsman.

zB
zayd B's update10 Jan 2025, 14:46
Reviewer Update
Thank you. It appears that the payment came through.
Sanlam
Sanlam's reply10 Jan 2025, 15:54
Official
Good afternoon

We are so happy to hear this.

Thank you for letting us know.

Regards
Sanlam Client Care