mG
marlene G
1 reviews | Active since Oct 2019
10 Feb 2023, 12:09
SANLAM CREDIT CARD A BIG NOOOOO BAD PRODUCT
Sanlam credit card is the worst card to have .Cannot be used internationally and the rewards are not paid timeously .I have been waiting for my rewards for 7 months and still no monies are paid .If I miss my payments, we must pay interest but if sanlam owes you money you get no compensation for their poor service and a bad product .Breach of contract means nothing to them .I paid this card full within 25 days like clock work now this card will be closed ,moving to a better product elsewhere .Bye Please dont take this card .So disappointed
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
10 Feb 2023, 14:05Good day Marlene
We are sorry to hear this and have escalated your complaint to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We are sorry to hear this and have escalated your complaint to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply10 Feb 2023, 14:05
Official
Good day Marlene
We are sorry to hear this and have escalated your complaint to the relevant team to get in touch with you.
Regards
Sanlam Client Care
We are sorry to hear this and have escalated your complaint to the relevant team to get in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
10 Feb 2023, 15:56Good afternoon Marlene
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply10 Feb 2023, 15:56
Official
Good afternoon Marlene
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
mG
marlene G's updateReviewer Update
16 Feb 2023, 10:35Hello Sanlam
I was contacted by Craig your team leader, was promised my rewards will get paid on Monday 13th Feb .No payment made yet again.Your promises are futile,time and time again .Really pathetic service provided with overpromising and under delivering. DISAPPOINTED AGAIN 😞
I was contacted by Craig your team leader, was promised my rewards will get paid on Monday 13th Feb .No payment made yet again.Your promises are futile,time and time again .Really pathetic service provided with overpromising and under delivering. DISAPPOINTED AGAIN 😞
mG
marlene G's update16 Feb 2023, 10:35
Reviewer Update
Hello Sanlam
I was contacted by Craig your team leader, was promised my rewards will get paid on Monday 13th Feb .No payment made yet again.Your promises are futile,time and time again .Really pathetic service provided with overpromising and under delivering. DISAPPOINTED AGAIN 😞
I was contacted by Craig your team leader, was promised my rewards will get paid on Monday 13th Feb .No payment made yet again.Your promises are futile,time and time again .Really pathetic service provided with overpromising and under delivering. DISAPPOINTED AGAIN 😞
Sanlam's replyOfficial
16 Feb 2023, 11:29Good day Marlene
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
Sanlam's reply16 Feb 2023, 11:29
Official
Good day Marlene
We are following up with the relevant team.
Regards
Sanlam Client Care
We are following up with the relevant team.
Regards
Sanlam Client Care
mG
marlene G's updateReviewer Update
22 Feb 2023, 13:21Sanlam, nobody has contacted me ,it's been a week that I was told I would receive my rewards still nothing. I will be taking this matter to the ombudsman for breach if contractual agreement. I called in today waited for 18 mins for speak to Craig your team leader but it was furtile. It cost me money following up on reward (monies)you own me .
mG
marlene G's update22 Feb 2023, 13:21
Reviewer Update
Sanlam, nobody has contacted me ,it's been a week that I was told I would receive my rewards still nothing. I will be taking this matter to the ombudsman for breach if contractual agreement. I called in today waited for 18 mins for speak to Craig your team leader but it was furtile. It cost me money following up on reward (monies)you own me .
Sanlam's replyOfficial
27 Feb 2023, 11:38Good day Marlene
We have received confirmation that you have been contacted again and that you will be kept informed regarding your complaint.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted again and that you will be kept informed regarding your complaint.
Regards
Sanlam Client Care
Sanlam's reply27 Feb 2023, 11:38
Official
Good day Marlene
We have received confirmation that you have been contacted again and that you will be kept informed regarding your complaint.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted again and that you will be kept informed regarding your complaint.
Regards
Sanlam Client Care