Sanlam Corporate worst nightmare and horrible experience

This must be one of the worst experiences I’m currently having with Sanlam Corporate, my last day at the firm was 31 March 2025, 9th April 2025 my claim was submitted to Sanlam. To this day I have not received payment nor any progress as to where the claim is at. I have been emailing Sanlam corp client care, Sanlam docs, I get no feedback just their system email that the claim is submitted, I keep getting told this, I have been spending 100s of rands in buying airtime to call and sit on call for over 20 sometime 30mins until I have no more airtime. This is very bad for Sanlam especially knowing we need our monies very much, my rent did not get paid, my kids have no food for lunches and they don’t care about us people. They just lie to us about paying our monies. I’m very frustrated and extremely upset with Sanlam corporate , my firm has been also following up With them and get no decency of feedback. I want to report this but have no idea who can help me. All I need is my money to be paid out why do we have to beg for what is ours. Pathetic service and pathetic Sanlam you should be ashamed of yourselves.