Sanlam Corporate utterly useless

Sanlam is 1 of the most useless and unprofessional people. I resigned from my job at the end of January, until now I haven't paid been paid out my provident fund. They generally say it takes 20 working days to being paid out. I had an agent he was really not much help , making excuses that doesn't have anything to do with me .I had to asked a friend for help , he identified that the monies was in the payment queue, I waited a week and call them myself, the guy says u should check your account u get the payment and apparently it is in the priority line(prioritymy foot), 2 weeks after absolutely nothing. Now I'm not in the country how the hell do I make contact with them, they practically playing with people's life's and future, while they sitting in their fat a****, doing nothing at work. FYI my wife worked for Old Mutual within 2 weeks money was paid (now thats a good company)now you tell me who would use Sanlam(for useless service). People with Sanlam rather jump ship now cause these people are pathetic . ()