Sanlam Corporate the Worst in the Industry, VERY BAD SERVICE

If you call the Sanlam Corporate Call Centre just after 8am they will say there high call volume, if you call them 16:45, like we been doing the past few weeks, you hear the same thing. Today I’ve spend R40 airtime and still wasn’t assisted.

Sanlam needs to close down, because of the poor service. Waiting for deceased provident fund now for long. When you speak to agents, they don’t seem interested. And the responses on other complaints does not show care nor empathy. Training is needed from complaints team to call centre agents and management. There’s probably just a handful call centre agents, no man! Hope this message gets to a senior manager!