C
Christo
1 reviews | Active since Dec 2020
19 Jun 2025, 04:17
Sanlam Corporate - Shame on you 🤬
Worst experience ever. Left my previous employer end of February 2025 and still awaiting on my partial Provident payout. Which should be a 30 day process. Being told every day that the matter has been escalated. Cant even start to calculate the amout of money ive wasted following up on my claim. Ill definitely invest elsewhere. Pathetic service!!!!!!!!!
Helpful (0)
Replies (13)0
Replies (13)
Sanlam's replyOfficial
19 Jun 2025, 07:36Good day Christo
We apologise for your service experience and have requested the responsible department to look into the matter.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter.
Regards
Sanlam Client Care
Sanlam's reply19 Jun 2025, 07:36
Official
Good day Christo
We apologise for your service experience and have requested the responsible department to look into the matter.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the responsible department to look into the matter.
Regards
Sanlam Client Care
C
Christo's updateReviewer Update
19 Jun 2025, 11:18Thanks will await on feedback and reply once all is sorted
C
Christo's update19 Jun 2025, 11:18
Reviewer Update
Thanks will await on feedback and reply once all is sorted
Sanlam's replyOfficial
21 Jun 2025, 11:03Good day Christo
This is to confirm that you have been contacted via call and email.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via call and email.
Regards
Sanlam Client Care
Sanlam's reply21 Jun 2025, 11:03
Official
Good day Christo
This is to confirm that you have been contacted via call and email.
Regards
Sanlam Client Care
This is to confirm that you have been contacted via call and email.
Regards
Sanlam Client Care
C
Christo's updateReviewer Update
25 Jun 2025, 11:09Did get a call regarding my claim, telling me that its being worked on. Decided to call the service Centre, only to find out that nothing has been done regarding my claim. The agent put me on hold to get the administrators details and just left me holding on. Pathetic service indeed.
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Christo's update25 Jun 2025, 11:09
Reviewer Update
Did get a call regarding my claim, telling me that its being worked on. Decided to call the service Centre, only to find out that nothing has been done regarding my claim. The agent put me on hold to get the administrators details and just left me holding on. Pathetic service indeed.
Sanlam's replyOfficial
25 Jun 2025, 11:15Good day Christo
Please respond to the email sent to you for further assistance.
Regards
Sanlam Client Care
Please respond to the email sent to you for further assistance.
Regards
Sanlam Client Care
Sanlam's reply25 Jun 2025, 11:15
Official
Good day Christo
Please respond to the email sent to you for further assistance.
Regards
Sanlam Client Care
Please respond to the email sent to you for further assistance.
Regards
Sanlam Client Care
C
Christo's updateReviewer Update
25 Jun 2025, 11:22i have without any reply. get MARSHA WILDSCHUT to contact me
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Christo's update25 Jun 2025, 11:22
Reviewer Update
i have without any reply. get MARSHA WILDSCHUT to contact me
Sanlam's replyOfficial
25 Jun 2025, 17:17Hello Christo
We have received notification that Sanlam Corporate has been in touch with you via email.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has been in touch with you via email.
Regards
Sanlam Client Care
Sanlam's reply25 Jun 2025, 17:17
Official
Hello Christo
We have received notification that Sanlam Corporate has been in touch with you via email.
Regards
Sanlam Client Care
We have received notification that Sanlam Corporate has been in touch with you via email.
Regards
Sanlam Client Care
C
Christo's updateReviewer Update
07 Jul 2025, 11:42Was called on the 25th telling me that my claim will be settled in 6-10 day. Called the call centre today and i was told they are awaiting feedback from IT !!!! Definitely the worst service i have ever received, its a disgrace !!!!!
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Christo's update07 Jul 2025, 11:42
Reviewer Update
Was called on the 25th telling me that my claim will be settled in 6-10 day. Called the call centre today and i was told they are awaiting feedback from IT !!!! Definitely the worst service i have ever received, its a disgrace !!!!!
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Christo's updateReviewer Update
14 Jul 2025, 14:58Recieved confirmation that my claims was settled. Phone the call center to confirm when the money will reflect. Told me this was done in 2 payments on the 8th July and 9th July. Nothing in my account. Need to send my bank statements and phone back. It only gets worse OMW !!!!!!!!!
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Christo's update14 Jul 2025, 14:58
Reviewer Update
Recieved confirmation that my claims was settled. Phone the call center to confirm when the money will reflect. Told me this was done in 2 payments on the 8th July and 9th July. Nothing in my account. Need to send my bank statements and phone back. It only gets worse OMW !!!!!!!!!
Sanlam's replyOfficial
14 Jul 2025, 15:19Good afternoon Christo
We are sorry to hear about this and have reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We are sorry to hear about this and have reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Sanlam's reply14 Jul 2025, 15:19
Official
Good afternoon Christo
We are sorry to hear about this and have reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We are sorry to hear about this and have reached out to Sanlam Corporate for assistance.
Regards
Sanlam Client Care
C
Christo's updateReviewer Update
15 Jul 2025, 11:44Called customer service. Did confirm that my bank statement was recieved.
Was told to phone back after 1 week for an further investigation!!!! Would think that they would handle this case with more urgency by now. WHAT A JOKE !!!! PATHETIC SERVICE. Will definitely be transferring the balance off my funds to someone else.
Was told to phone back after 1 week for an further investigation!!!! Would think that they would handle this case with more urgency by now. WHAT A JOKE !!!! PATHETIC SERVICE. Will definitely be transferring the balance off my funds to someone else.
C
Christo's update15 Jul 2025, 11:44
Reviewer Update
Called customer service. Did confirm that my bank statement was recieved.
Was told to phone back after 1 week for an further investigation!!!! Would think that they would handle this case with more urgency by now. WHAT A JOKE !!!! PATHETIC SERVICE. Will definitely be transferring the balance off my funds to someone else.
Was told to phone back after 1 week for an further investigation!!!! Would think that they would handle this case with more urgency by now. WHAT A JOKE !!!! PATHETIC SERVICE. Will definitely be transferring the balance off my funds to someone else.
Sanlam's replyOfficial
15 Jul 2025, 12:35Hello Christo
Thank you for your message.
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply15 Jul 2025, 12:35
Official
Hello Christo
Thank you for your message.
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care
Thank you for your message.
We have relayed it to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
15 Jul 2025, 13:05Hello Christo
We have received feedback that the Complaints team at Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that the Complaints team at Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply15 Jul 2025, 13:05
Official
Hello Christo
We have received feedback that the Complaints team at Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care
We have received feedback that the Complaints team at Sanlam Corporate has sent you an email.
Regards
Sanlam Client Care