MA
Malisa A
1 reviews | Active since May 2013
09 Sept 2024, 13:37
Sanlam Corporate service non existant
Pension ***8 policy not on sanlam portal. Call centre nr doesnt work u cannot hold an hour everyday with no answer. Emails have been sent to corporate dept no repsonse , FB complaint no response
Helpful (0)
Replies (9)0
Replies (9)
Sanlam's replyOfficial
09 Sept 2024, 13:51Good afternoon Malisa
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
Sanlam's reply09 Sept 2024, 13:51
Official
Good afternoon Malisa
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and will be sending you a Private reply.
Regards
Sanlam Client Care
MA
Malisa A's updateReviewer Update
09 Sept 2024, 15:13I received an email from Sanlam Client Care at 11:12 today yes, last week as well i recieve responses saying it that keeps responding that my complaint has been sent to Sanlam Corporate I have not received any feedback on the actual issue. The response is that its with Sanlam Corporate & yet i have not once gotten an email or a call from Corporate with feedback . its is the equivalent to an autoreply . No one has called or emailed me with answers
MA
Malisa A's update09 Sept 2024, 15:13
Reviewer Update
I received an email from Sanlam Client Care at 11:12 today yes, last week as well i recieve responses saying it that keeps responding that my complaint has been sent to Sanlam Corporate I have not received any feedback on the actual issue. The response is that its with Sanlam Corporate & yet i have not once gotten an email or a call from Corporate with feedback . its is the equivalent to an autoreply . No one has called or emailed me with answers
Sanlam's replyOfficial
09 Sept 2024, 15:19Hello Malisa
Thank you for coming back to us.
We have relayed your message to Sanlam Corporate, asking for their urgent assistance in sorting this matter out.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have relayed your message to Sanlam Corporate, asking for their urgent assistance in sorting this matter out.
Regards
Sanlam Client Care
Sanlam's reply09 Sept 2024, 15:19
Official
Hello Malisa
Thank you for coming back to us.
We have relayed your message to Sanlam Corporate, asking for their urgent assistance in sorting this matter out.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have relayed your message to Sanlam Corporate, asking for their urgent assistance in sorting this matter out.
Regards
Sanlam Client Care
Sanlam's replyOfficial
10 Sept 2024, 16:45Hello Malisa
We have received feedback that Sanlam Corporate has been in touch with you again yesterday afternoon and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you again yesterday afternoon and that they will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply10 Sept 2024, 16:45
Official
Hello Malisa
We have received feedback that Sanlam Corporate has been in touch with you again yesterday afternoon and that they will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you again yesterday afternoon and that they will be assisting you further.
Regards
Sanlam Client Care
MA
Malisa A's updateReviewer Update
11 Sept 2024, 09:00Sanlam Corporate has not been in contact with me i received a call on the 9th Sept from Sanlam complaints confirming that an escalation was sent & i would receive feedback by today , I am awaiting said feedback with a resolution
MA
Malisa A's update11 Sept 2024, 09:00
Reviewer Update
Sanlam Corporate has not been in contact with me i received a call on the 9th Sept from Sanlam complaints confirming that an escalation was sent & i would receive feedback by today , I am awaiting said feedback with a resolution
Sanlam's replyOfficial
11 Sept 2024, 09:24Hello Malisa
That is what we indicated in our previous message.
Sanlam Corporate will be in touch with you again.
Regards
Sanlam Client Care
That is what we indicated in our previous message.
Sanlam Corporate will be in touch with you again.
Regards
Sanlam Client Care
Sanlam's reply11 Sept 2024, 09:24
Official
Hello Malisa
That is what we indicated in our previous message.
Sanlam Corporate will be in touch with you again.
Regards
Sanlam Client Care
That is what we indicated in our previous message.
Sanlam Corporate will be in touch with you again.
Regards
Sanlam Client Care
MA
Malisa A's updateReviewer Update
11 Sept 2024, 18:04No reponse today and was promised feedback today !!! The lack customer service is obvious
MA
Malisa A's update11 Sept 2024, 18:04
Reviewer Update
No reponse today and was promised feedback today !!! The lack customer service is obvious
Sanlam's replyOfficial
11 Sept 2024, 18:12Hello Malisa
We are sorry to hear this.
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear this.
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply11 Sept 2024, 18:12
Official
Hello Malisa
We are sorry to hear this.
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear this.
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
12 Sept 2024, 10:59Good morning Malisa
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply12 Sept 2024, 10:59
Official
Good morning Malisa
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in touch with you.
Regards
Sanlam Client Care