Sanlam Corporate Provident Fund dragging their feet

Worst ever, I am sitting without money and I need my provident fund payout ASAP. Needed it before christmas. I know other people that have resigned and got their funds in two weeks. Why is mine taking so long?when I call I get the same answer over and over again.

Surely by now you should have finished the review process. If someone is on leave that needs to approve this then get hold of that person or there should be a back up person. You guys are sitting with money in your account while I sit with nothing.