Hellopeter
Share Your Experience
ZP
Zandile P

1 reviews | Active since Jun 2023

25 Sept 2024, 13:45

Sanlam corporate- Poor service

The poor service continues, this is a continuation of my review made on the 20th of September, 5 days later and i still do not have tangible feedback, the consultant I spoke to promised me feedback twice and has not delivered. This possibly cannot be the way you guys do business. I was promised the proof of payment and benefit letter by end of business on the 23rd, I still have not received any of these!!!! Please get back to me ASAP

0
Replies (9)
Sanlam
Sanlam's reply25 Sept 2024, 13:53
Official
Hello Zandile

We are sorry to learn that this matter has not yet been finalised.

We have arranged for urgent assistance.

Regards
Sanlam Client Care
ZP
Zandile P's update25 Sept 2024, 14:44
Reviewer Update
I expect feedback before end of business today
Sanlam
Sanlam's reply25 Sept 2024, 15:24
Official
We have relayed your message to the responsible team.

Regards
Sanlam Client Care
ZP
Zandile P's update25 Sept 2024, 16:26
Reviewer Update
It is nearly end of business and nobody from your company has made contact with me, the said urgent assistance yet 3 hours later no communication ????
Sanlam
Sanlam's reply25 Sept 2024, 16:43
Official
Hello Zandile

We received feedback that Sanlam Corporate has been in touch with you.

Regards
Sanlam Client Care
ZP
Zandile P's update26 Sept 2024, 13:56
Reviewer Update
The only way I get any sort of feedback is if I come to this platform, please can I get feedback on what the status of my query is
Sanlam
Sanlam's reply26 Sept 2024, 14:17
Official
Hello Zandile

We are checking with Sanlam Corporate.

Regards
Sanlam Client Care
ZP
Zandile P's update26 Sept 2024, 16:27
Reviewer Update
This is been the worse experience i have had with a service provider, the service level is below par and absolutely pathetic. EVERY SINGLE DAY I have to revert to this platform because you guys can’t provide me with feedback, quick to promise to get back to me but nobody actually does! I will never do any sort of transactions with Sanlam ever again nor will do I recommend anyone deals with this pathetic company and YES I will review EVERY SINGLE TIME until this matter is resolved.
Sanlam
Sanlam's reply26 Sept 2024, 18:04
Official
Hello Zandile

We are sorry to learn that you feel this way.

We appreciate the feedback, as it allows us to improve the service we provide to our clients.

Confirmation has been received from Sanlam Corporate that they have sent you an email with further information.

Regards
Sanlam Client Care