Sanlam Corporate Pension Fund

I sent through my withdrawal request to my HR for my Sanlam Corporate Umbrella Pension Fund. That was done on the 12/12/2024. I’m not sure when did HR did the submission as I’m no longer with the company. On the 20/12/2024 spoke with Tsholofelo via their WhatsApp chat who advised me that they received the claim on the 20/12/2024 and it’s currently with their validation department. On the 30/12/2024 spoke with Ziyanda via their WhatsApp chat who advised me that they can’t proceed with my claim as they need Exit Reason, Last Day Of Service and Last Date Of Contribution. Sanlam didn’t advise me of this prior, only found out about this when I contacted. HR did eventually send the requested details. I contacted them on the 07/01/2025 to enquire on the status of my claim spoke with Boitumelo via WhatsApp chat and I was advised that the claim is being captured correctly. On the 14/01/2025 when I enquired about the status of my claim which I spoke with Ziyanda who advised me that my claim was received on the 06/01/2025 and then she went to close off chat before I could ask her why does she say my claim was only received on the 06/01/2025 while I have spoken with her before and said my claim was received on the 20th December 2024. On the 20th January 2025 I spoke with Boitumelo enquiring on the status of the claim and I was advised that it’s with the supervisor for checking and reviewing for consent and payment instruction. When I was busy typing to find out how long would that process take he/she ended the chat. Yesterday 28/01/2025 I spoke with Boitumelo again enquiring on the status of the of my claim and I was told it’s still with the Supervisor for review of consent and payment instruction. This has been a long wait can I just have my payment, the claim can’t be up for review for a week. Can someone sort out this mess