Sanlam Corporate pension - A big NO!!!!

My husband resigned on 17 Feb 2023 and completed all forms for his NBCEI Sanlam pension policy to be paid out as we are immigrating to Australia 25 June 2023. After numerous emails back and forth his claim has completed claim forms have still not been submitted for payment. NBCEI blames it on Sanlam having a major backlog of reconciling clients funds. I have left numerous messages for The Sanlam Corporate : Core operations team to contact me as well as numerous unanswered emails. NBCEI hopes Sanlam will have February and March's applications reconciled by Mid to end June 2023. I have advised all parties involved that we will not be in the country and have begged and pleaded for things to be sped up as the timeline is creeping up on us and we will not be able to submit any further required documents due to leaving the country. I highly suggest you think twice before signing with Sanlam Corporate as their customer services have been shocking and in most cases completely non existent. We now face the harsh reality of possibly losing this pension due to incompetency.