Item: Sanlam
Rating: 1
Author: Chavonne T

Sanlam's replyOfficial

10 Jun 2024, 16:02

Good day Chavonne

We refer to your previous post where we confirmed that Sanlam Corporate has acknowledged your complaint via email.

Please respond to the email for further assistance.

Regards
Sanlam Client Care

Sanlam's reply10 Jun 2024, 16:02

Official

Good day Chavonne

We refer to your previous post where we confirmed that Sanlam Corporate has acknowledged your complaint via email.

Please respond to the email for further assistance.

Regards
Sanlam Client Care

CT

Chavonne T's updateReviewer Update

10 Jun 2024, 16:05

Acknowledging the complaint and doing something about it two totally different things

CT

Chavonne T's update10 Jun 2024, 16:05

Reviewer Update

Acknowledging the complaint and doing something about it two totally different things

CT

Chavonne T's updateReviewer Update

10 Jun 2024, 16:08

I am just here to raise awareness of the kind of services Sanlam Corporate offers to its clients

CT

Chavonne T's update10 Jun 2024, 16:08

Reviewer Update

I am just here to raise awareness of the kind of services Sanlam Corporate offers to its clients

Sanlam's replyOfficial

10 Jun 2024, 16:09

Please refer to the contents of the email.

Regards
Sanlam Client Care

Sanlam's reply10 Jun 2024, 16:09

Official

Please refer to the contents of the email.

Regards
Sanlam Client Care

CT

Chavonne T's updateReviewer Update

10 Jun 2024, 16:40

I acknowledge your acknowledgement email...If you don't grasp the reason for the complaint maybe you should be going for training too

CT

Chavonne T's update10 Jun 2024, 16:40

Reviewer Update

I acknowledge your acknowledgement email...If you don't grasp the reason for the complaint maybe you should be going for training too

Sanlam's replyOfficial

11 Jun 2024, 11:47

Hello Chavonne

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care

Sanlam's reply11 Jun 2024, 11:47

Official

Hello Chavonne

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care

CT

Chavonne T's updateReviewer Update

11 Jun 2024, 11:52

Day 3 of the complaint and still nothing has changed. You still waiting for hours on end for a one message response then to be told chat has ended. Then you also receiving different information from different staff maybe if everyone sticked to one story it would sound believable...#sanlamstaffispathetic

CT

Chavonne T's update11 Jun 2024, 11:52

Reviewer Update

Day 3 of the complaint and still nothing has changed. You still waiting for hours on end for a one message response then to be told chat has ended. Then you also receiving different information from different staff maybe if everyone sticked to one story it would sound believable...#sanlamstaffispathetic

CT

Chavonne T's updateReviewer Update

11 Jun 2024, 11:55

Yes they have which I will screenshot a long with the chats and post on social media with time lines and responses ...cause the email does not resolve the issue not does it give clarity

CT

Chavonne T's update11 Jun 2024, 11:55

Reviewer Update

Yes they have which I will screenshot a long with the chats and post on social media with time lines and responses ...cause the email does not resolve the issue not does it give clarity

Sanlam's replyOfficial

11 Jun 2024, 11:58

Hello Chavonne

Thank you for the feedback.

We suggest responding to the email you have just received from Sanlam Corporate with any further concerns you have.

They will be able to assist you.

Regards
Sanlam Client Care

Sanlam's reply11 Jun 2024, 11:58

Official

Hello Chavonne

Thank you for the feedback.

We suggest responding to the email you have just received from Sanlam Corporate with any further concerns you have.

They will be able to assist you.

Regards
Sanlam Client Care

CT

Chavonne T's updateReviewer Update

11 Jun 2024, 12:00

I will definitely be be tagging them on every social media platform with the screenshots. Cause clearly they have been of no assistance...Thank you regards

CT

Chavonne T's update11 Jun 2024, 12:00

Reviewer Update

I will definitely be be tagging them on every social media platform with the screenshots. Cause clearly they have been of no assistance...Thank you regards

Sanlam's replyOfficial

11 Jun 2024, 12:05

Thank you for letting us know, Chavonne.

Regards
Sanlam Client Care

Sanlam's reply11 Jun 2024, 12:05

Official

Thank you for letting us know, Chavonne.

Regards
Sanlam Client Care

CT

Chavonne T's updateReviewer Update

12 Jun 2024, 11:54

Day 4 since complaint and still nothing has changed

CT

Chavonne T's update12 Jun 2024, 11:54

Reviewer Update

Day 4 since complaint and still nothing has changed

Sanlam's replyOfficial

12 Jun 2024, 12:53

Hello Chavonne

We have the matter under follow-up with Sanlam Corporate and have relayed your latest message to them.

Regards
Sanlam Client Care

Sanlam's reply12 Jun 2024, 12:53

Official

Hello Chavonne

We have the matter under follow-up with Sanlam Corporate and have relayed your latest message to them.

Regards
Sanlam Client Care

CT

Chavonne T's updateReviewer Update

12 Jun 2024, 13:15

Thank you so much finally seems like someone is actually doing their job

CT

Chavonne T's update12 Jun 2024, 13:15

Reviewer Update

Thank you so much finally seems like someone is actually doing their job

Sanlam's replyOfficial

12 Jun 2024, 15:29

Hello Chavonne

We have received feedback from Sanlam Corporate that they are still busy investigating the matter and that they have sent you another email to confirm this.

Regards
Sanlam Client Care

Sanlam's reply12 Jun 2024, 15:29

Official

Hello Chavonne

We have received feedback from Sanlam Corporate that they are still busy investigating the matter and that they have sent you another email to confirm this.

Regards
Sanlam Client Care