CT
Chavonne T

1 reviews | Active since Sept 2023

19 Jun 2024, 14:47

Sanlam Corporate

It's almost 2 weeks ago since I laid complaint against sanlam Corporates agents...and I just had a chat with was rep**** to 2 hours later with a Lethabo who just ended the chat mid sentence not even mod sentence just a response and a "I am ending the chat"...so for the past 2 weeks nothing has been done about the service

0
Replies (17)
Sanlam
Sanlam's reply19 Jun 2024, 14:55
Official
Good day Chavonne

We apologise for your service experience and have escalated the matter to Sanlam Corporate for urgent assistance. 
 
Regards
Sanlam Client Care 
CT
Chavonne T's update19 Jun 2024, 14:56
Reviewer Update
The same response I got 2 weeks ago as well
Sanlam
Sanlam's reply19 Jun 2024, 15:09
Official
Hello Chavonne

We have followed up with Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply20 Jun 2024, 12:08
Official
Hello Chavonne

We have received feedback that Sanlam Corporate has sent you an email.

Regards
Sanlam Client Care
CT
Chavonne T's update20 Jun 2024, 16:29
Reviewer Update
I don't know who the staff at sanlam think they are dealing with....oh they inferior and we a bunch of idiots...I was sent documents that needed to be filled in and sent back last week for the confirmation email that documents were received...a week later enquiring I am told documents were not received....this is literally the worse company I ever dealt with their staff is plain rude with no customer service skills or human decency skills for that matter
Sanlam
Sanlam's reply20 Jun 2024, 16:49
Official
Hello Chavonne

Thank you for reaching out to us again.
 
We have escalated the matter to Sanlam Corporate for urgent assistance. 
 
Regards
Sanlam Client Care 
CT
Chavonne T's update21 Jun 2024, 08:39
Reviewer Update
1 whole week later after a confirmation email and a reference number there is no documentation...seems I'm sucking reference numbers out of my thumb....This is the kind of service you'll get from Sanlam Corporate
Sanlam
Sanlam's reply21 Jun 2024, 09:09
Official
Good morning Chavonne

We have followed up with Sanlam Corporate.

Regards
Sanlam Client Care

CT
Chavonne T's update21 Jun 2024, 09:27
Reviewer Update
Good morning you sound like an old record that's broken...the same automated response and nothings being done.
Sanlam
Sanlam's reply21 Jun 2024, 10:00
Official
Hello again, Chavonne

We have received feedback that Sanlam Corporate is having difficulty reaching you by phone and has also sent you an email.

Regards
Sanlam Client Care
CT
Chavonne T's update21 Jun 2024, 10:05
Reviewer Update
An automated response after I sent proof that documents were sent ...no wonder you got all the bad reviews on Google. I just spoke to Ithumileng who sounded like he just woke up or was trying to put me to sleep
CT
Chavonne T's update21 Jun 2024, 10:06
Reviewer Update
5min ago the documents were not received and miraculously 5min later it's being processed
CT
Chavonne T's update21 Jun 2024, 10:07
Reviewer Update
You look for all these requirements when advertising jobs ....does any of your staff have any of it ...
Sanlam
Sanlam's reply21 Jun 2024, 11:09
Official
Hello Chavonne

We are constantly following up and relaying all the messages to Sanlam Corporate.

Regards
Client Care Team
CT
Chavonne T's update21 Jun 2024, 15:57
Reviewer Update
*********** staff I'm telling you or they think they dealing with *********** idiots.... earlier it was being processed 2min ago they have not started processing any claims as we as ex colleagues dont communicate...im really hoping im rasing awareness ******** the kind of service sanlam offers
Sanlam
Sanlam's reply21 Jun 2024, 16:23
Official
Hello Chavonne
 
We have relayed the message once again to Sanlam Corporate.

We are also sorry to learn of your service experience. 
 
Regards
Sanlam Client Care
Sanlam
Sanlam's reply24 Jun 2024, 13:13
Official
Hello Chavonne

We have received feedback that Sanlam Corporate is in contact with you.

We have also received your latest review and will respond to it.

Regards
Sanlam Client Care