RC
Ruan C
1 reviews | Active since Jun 2025
23 Jun 2025, 10:23
Sanlam Corporate
I'm extremely dissatisfied with Sanlam's service regarding my fund withdrawal. It's bee months, and I'm still waiting for my funds to be processed. Despite calling every 48 hours, I've gotten nowhere. the representatives seem helpless, and it's shocking that they've suggested I escalate my issue to the complaints department,
The inefficiency is staggering. That it can take this long to finalize a claim is appalling and unacceptable.
I strongly advise against using Sanlam for pension funds. There are better options available that prioritize customer satisfaction and efficiency. Until Sanlam revamps their process, I'd recommend alternative providers.
Helpful (0)
Replies (2)0
Replies (2)Sanlam's replyOfficial
23 Jun 2025, 10:25Good day Ruan
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply23 Jun 2025, 10:25
Official
Good day Ruan
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
14 Jul 2025, 12:50Good afternoon Ruan
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
Sanlam's reply14 Jul 2025, 12:50
Official
Good afternoon Ruan
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
This is just to confirm that you have been assisted.
Regards
Sanlam Client Care
