Sanlam contact center moved from being best to worst

Item: Sanlam
Rating: 1
Author: Jan A

The phone takes more than an hour and you go to whattsap at 10:00 and you are promised to be assigned to an agent. That happens after 17:00. Where on earth can this kind of service serve customer. What has changed from the good old Sanlam?

Helpful (0)

Replies (2)

Sanlam's replyOfficial

09 Apr 2026, 07:44

Good day Jan

We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's reply09 Apr 2026, 07:44

Official

Good day Jan

We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Life.

Regards
Sanlam Client Care

Sanlam's replyOfficial

09 Apr 2026, 14:54

This is to confirm that you have been contacted.

Regards
Sanlam Client Care

Sanlam's reply09 Apr 2026, 14:54

Official

This is to confirm that you have been contacted.

Regards
Sanlam Client Care