Sanlam consultants does not seem to know their own job or Sanlam departments

I received a small payout . I am trying to submit SARS for 2023 and there is a mistake on the IRP that Sanlam sumbitted. Numerous calls , numerous hours spent on the phone listening to their computer answering system...... When the uninformed consultant eventually aswers all thay can say is that it is not their department and I am still sitting with my SARS problem that ONLY Sanlam can correct......I already had to pay a SARS fine for not submitting last year DUE TO SANLAM can does not know how to fix their own problem!!!