Sanlam Consultant ******** clients for commission

In December a Sanlam Consultant got me to take out funeral covers and assured me that the deductions will go off end January whilst I will be covered for accidental death. I asked him to make it via debit order directly from my bank account but he told me that Sanlam does not work on bank debit orders but a persal number stop order directly from my salary. I signed all forms and was assured of debit order going off in January as an added benefit from Sanlam I will be covered for accidental death in December regardless. Come December I found that an amount of R671 had gone off my salary by Sanlam. I contacted Ludwe who undertook to speak with Sheena, the lady who loaded it. Then I was told Sheena had gone on leave, Ta Mzi the Supervisor will fix it, then I was told that the offices were closed till January. Come January Ludwe tells me it is not reversible and that they are still closed. Sanlam Consultants do not care about clients and their financial status so long as they get their commission and they go to ******* lengths to get those commissions. I am disgusted with Sanlam's Consultant's work ethic and integrity.