Sanlam conducts themself in an ********* manner adding undue financial pressure on their clients.

I would like to bring to your attention the following:

Sanlam offered a money saver credit card to their clients. Last year, towards the end of the year, I received notification (unilateral decision made by Sanalm) about them wanting to stop the credit card option - last month of use was 30 September. No reasons were provided. Options were provided for immediate settlements if clients could afford to. Since then, the usual debit amounts went off our accounts until the end of January 2026. A higher amount which was never communicated via sms or email went off our accounts. The debit order went off on 31 January 2026 - without any warning,it usually goes off on the 25th of every month. When I contacted them, I was informed that due to the service being discontinued they changed the period of time we had to pay back outstanding amounts but this again was never communicated. I only received a statement yesterday, after an amount went off that was not budgeted for.

Surely, this type of behaviour is ********* on every level based on the assured services provided by Sanlam