Sanlam condoning *****.

***1 Hi. I need help on a way forward. In June I discovered that I have a policy with sanlam that I did not join which means it *****. I contacted sanlam about this policy and they advised on what steps to take in canceling it. I traveled +50km to a sanlam branch with the necessary documents to have the policy canceled and was was told to wait 6-8weeks for the process to be finalized. Since then I've been calling to find out what is happening and I'm sent from pillar to post. I am not updated nor referred to someone who can say that that the buck stops with him or her. I have spent a lot on airtime trying to recover my money. Every time I call I'm told that the matter will be escalated and will get a call before end of business but never happens.

So what I'm asking is what other steps can I take to ensure that I get assistance because it is now clear to me that sanlam is condoning the **** that they're sales agents are doing in order to generate capital for them. It's been three months of nothing but escalation promises that amount to nothing.