Hellopeter
Share Your Experience
LZ
Lwazi Z

1 reviews | Active since Apr 2023

30 Apr 2023, 20:15

Sanlam Complaints resolution

I lodged a complaint on the 20th of April 2023 with Sanlam's complaints department. I was promised 4 things would happen and none of it has been done.

What we’ll do with your complaint:

1. First, we will acknowledge receipt of the complaint.

2, We will give you the contact details of the person who will deal with the complaint.

3. Then we will investigate the complaint and try to resolve it in a fair manner.

4. Once we have dealt with your complaint, we will learn from the experience and improve our service and products.

My complaint was never acknowledged, I have 4 different departments numerous times and they all couldn't help me.

I lodged a complaint, there no acknowledgement or feedback.

0
Replies (11)
Sanlam
Sanlam's reply02 May 2023, 11:27
Official
Good day Lwazi

We apologise for this.  Please provide us with more information regarding your complaint so that we can assist you.

Regards
Sanlam Client Care
LZ
Lwazi Z's update02 May 2023, 12:15
Reviewer Update
Thank you for the apology, I have sent more info using a private reply. I hope that is in order.
Sanlam
Sanlam's reply02 May 2023, 13:44
Official
Thanks, we have responded.

Regards
Sanlam Client Care
LZ
Lwazi Z's update02 May 2023, 14:04
Reviewer Update
⏰️
Sanlam
Sanlam's reply04 May 2023, 14:29
Official
Hello Lwazi

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care
LZ
Lwazi Z's update09 May 2023, 10:17
Reviewer Update
Yes, I received a call on the 4th. I was promised feedback via email close of business the 4th of May. I never heard back for anybody afterwards, no updates and no feedback since. Disappointed but not surprised, I have come to expect this leve of client service from Sanlam.
Sanlam
Sanlam's reply09 May 2023, 10:44
Official
Good day Lwazi

We are following up with the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply18 May 2023, 12:46
Official
Good day Lwazi

We have received confirmation that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care
LZ
Lwazi Z's update18 May 2023, 14:41
Reviewer Update
I have not been contacted or received feedback. Kindly request a transcript of that call or a trail of emails. The only communication received from sanlam was my emailed monthly statement yesterday plus a call to offer me a consolidation loan today. Disappointed but not not surprised once again.
Sanlam
Sanlam's reply18 May 2023, 15:06
Official
Good afternoon Lwazi

We are following up with the relevant team.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply24 May 2023, 11:42
Official
Good day Lwazi

We have been informed that you have been contacted and that you will still receive further feedback from the relevant department.

Regards
Sanlam Client Care