Sanlam Complaint

<p>On Tuesday 20th June 2017 I called my Insurance Company because I was in need of Money to check for me if I had any money available or due to me from my policies. The with a name William assisted me and told me I have funds available on my savings on policy number SG ********** 9 to an amount of R7800 and some cents which I can claim from. He mentioned again that on my other policy with policy number SG ********** 89 I also have funds due to me as well but he couldn't tell how much was there therefore he is going to send a request to another department to check how much exactly can I claim there. He said I can follow up in a day or 2 to check how much amount will be paid to me. He was very helpful and explained to me on how to process my claim and even emailed me the claim form. Because of the uncer*****y of the other amount from the second policy SG ********** 9 I decided to wait I until I followed up exactly how much then I can be able to process both my claims at the same time. On Tuesday 27th June 2017 I followed up as requested to check the amount on my second policy, The lady answered unfortunately I cant remember her name and told me that on all my policies I had no money due to be paid to me, I can only do part withdrawal in 2019 January 2019, with disbelief I wanted to speak to her Manager to get clarity on this, She then referred me to their team Manager Amanda. Amanda explained that she doesn't know where William could have got that information and she is sorry and William is still new in the company. After a day I realized let me try again and see if maybe this lady or Amanda were not the ones making a mistake because how come William could have been so sure that I have money to claim and they say I don't. On Thursday 29th June 2017 I phoned Sanlam again and this time a Sotho lady with the name that starts with an R assisted me, I referred her to my Conversation with William and she checked and said yes I have 7800 available which is due to me that I can claim and she went through the process to explain what I need to submit and I will get my money in 48hrs. I was very excited again because all of this has had so much strain on me as I over budgeted everything well knowing that I will be getting money from my insurance policy. The same day that is the 29th June 2017 I submitted my claim of 6800 because apparently I had to leave at least a thousand rand for my savings to continue again. Then on Friday 30th June I phoned Sanlam again to confirm if they have received my claim, A guy called Mpho if I'm not mistaking his name answered and told me that they have received my claim and everything is submitted I must just wait for the SMS from them within 48hrs and my money will be paid. On Monday 3rd July 2017 I phoned again following up because I have not received anything and 48hrs was long over, I was soo devastated to be told again that my claim could not be processed due to the fact that I'm unable to claim now, I asked to be referred again to the Senior Manager now as I was very furious and frustrated by this whole incompetency of Workers and this whole misinformation I have been receiving. The senior Manager Julia called me back and listed to tis whole story, she promised to call me back the next day because she wanted to go back to the footages as all calls are recorded. On Tuesday the 4th of July Julia the Manager called again to apologies about all the inconvenience and they will take further steps to deal with their staff for giving me wrong information, I fairly asked her to put herself in my position. To be promised money twice and be told to claim and overspent the last cent I had knowing that I'm expecting my money from them and all they could was to say Sorry. Sorry is not paying the debts I made because I was waiting for my money. Julia again promised to look and the matter further and come back to me, I phoned several times after that without getting any help. on Thursday the 6th July 2017 I phoned again to ask to speak to Julia as I was desperate and in need, They promised she would call me back but till today I never heard from them. Later the same Thursday I phoned again wanting to surrender my savings as I was soo desperate for the money because I took People's monies well knowing that mine was on the way, they told even if I surrender my savings still I will not be able to get my money and that was a new rule. Sanlam and its Employees wasted my money and time. I cannot tell how much money I used to call them in all this period and hold on for minutes on end. Can you please help me get my money from Sanlam even if means they surrender my savings on this policy. I have about 7 policies with Sanlam that amount up to about R2'100 every month coming from year 2008 and now this is the treatment they are giving me. please help me get my money back from them. Who is suppose to suffer for their own negligance? </p> <p> </p>