Sanlam complain

Dear hellopeter

Please assist

I worked for one of the Banks and resigned then my Ex manager sent my Pension withdrawal forms to Sanlam for them to make a payout to my account. Like everyone I've been following up just in case they need something from me. While following up I have realised that the consultants on +*** are dropping my calls when I ask for their names it happened 2 times okay fine the last consultant assisted me and advised that my case is assigned to Mafa Maphosa. Later on that day Mafa Maphosa called to let me know that he will be releasing the payout tomorrow afternoon(***0-Friday) till now nothing has been credited to my account and I've been communicating with Kate on Facebook(Sanlam) she also promised that the SEB Department will get back to me and they haven't.

This is an inconvinience to me and my family because if I wasn't promised the Payout on ***0 I would have made other means to borrow money for food as I am running out of grocery but I didn't because I was promised the Payout the following day. Now when I contact Mafa Maphosa on +*** and via email *** he's not replying and answering my calls and it's frustrating. Please intervene