SANLAM - clearly your customers do not matter!!!!!!!

### Company: Sanlam ### Issue: Abysmal Customer Service and Delayed Withdrawal Process I am APPALLED by Sanlam's utterly *********** service! On March 18th, I submitted my withdrawal documents, and my previous employer confirmed successful submission. But then, complete RADIO SILENCE from Sanlam! Despite multiple attempts to contact them via WhatsApp DURING WORKING HOURS (8am-5pm), I was IGNORED. The only response I got was an automated message AFTER HOURS, telling me they were closed. Unbelievable!

I also sent an email to *** on April 8th, and NOT A SINGLE SOUL bothered to respond. It's like I'm invisible! Finally, after weeks of waiting, I got through to an agent named Thsolofelo on WhatsApp, who dropped another bombshell: I need to provide a Notice of Registration from SARS. Are you kidding me?! I'm a registered taxpayer; this is a ridiculous requirement that NO ONE bothered to mention earlier.

## Desired Resolution I DEMAND that Sanlam process my withdrawal immediately and take drastic measures to overhaul their customer service. I expect a formal apology, a clear explanation for the delay, and assurance that steps will be taken to prevent such incidents in the future.

## Customer Expectation As a customer, I expect:

1. Timely updates on my withdrawal status 2. Clear communication about requirements and processes 3. Efficient service without unnecessary delays 4. Professionalism and respect from staff

Sanlam's performance has been ABYSMAL. I expect better.